Ask a Vet Online from Anywhere in Cardiff
You're only a click away from talking with a top-rated veterinarian who provides pet parents in Cardiff with customised advice and peace of mind to help meet your pet's needs – all for just £21.99
100% satisfaction guarantee · No subscription needed · No app required
How It Works
Three Easy Steps To A Call From Your Couch (Or Wherever You Are)
Pick a Time That Works for You. Perfect for busy Cardiff schedules
Share details about your pet, choose a convenient time, and book a call with a vet.
Meet Your Vet Over a Quick Call
Join from home (or anywhere) and get instant clarity without the stress of a clinic visit.
Get a Clear, Practical Care Plan
Your vet will send an easy-to-follow care guide with advice and next steps tailored to your pet.
You Could Be As Happy As These Pet Parents
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J E
I'm so grateful for PangoVet online service.
My experience was professional, informative, un-rushed, kind and delivered much needed peace of mind. I live rurally, where the nearest vet is difficult to get to in an emergency—to go or not to go… that is the question. Booking a same day (same hour!), online appointment to see if I my cat’s symptoms were an actual emergency or not made my life much easier. In this case I was able to get him the care he needed w/o unnecessary worry, the drama of wrangling him, and a stressful road trip.
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Sam
Extremely helpful.
Got an appointment within 30 minutes and I met with Dr. Cuevas who acknowledged the problems my cat was having and after asking a few more background questions, gave me detailed explanations for every reason why my cat was struggling to use the litter box. For 20 minutes, she answered every question I had and gave me recommendations on how to decrease the chances of this happening again. I was then encouraged to visit a vet as soon as possible. When the call was over, I was later sent a summary report which contained links to..
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Izac My first experience with an online veterinary consultation through PangoVet was exceptional.
I scheduled a call with Dr. Marta to address my dog’s recent reluctance to eat her usual kibble. Dr. Marta was incredibly reassuring, offering practical and tailored advice to make mealtime enjoyable for my dog while ensuring her nutritional needs were met.
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Mike Great Second Opinion
Our cat recently experienced severe weight loss. After a trip to our local vet, we reached out to PangoVet for a second opinion. I uploaded all our previous lab tests, and an overview of our situation. Our scheduled 20-minute Zoom conference with Dr. Paola Cuevas was very helpful. She even took another 10 minutes to answer additional questions. Her written post analysis was spot on and provided a detailed plan to discuss with our next local vet visit. These included several specific tests not initially suggested by our local vet visit. If you’re looking..
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Sam So quick and helpful!
So quick and helpful! I was able to get an appointment within the hour, and the vet (Dr Paola Cuevas) was so kind, helpful and patient. She clearly loves animals and was able to reassure me. She told me what symptoms to watch for, when I should seek in-person vet care, and gave me all the information I needed to feel well informed and able to take of my dog. I’m super grateful that this service exists. And now I know not to let my dog eat unripe tomatoes in the garden! I feel like a bit of an idiot, but I’m so grateful for the prompt and reassuring meeting.
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Christine Put me at ease when I was struggling with my cat!
I had a session with Dr. Maja Platisa because I was having difficulties with my newly rescued feral cat in getting her to adjust and eat in my home. She reassured me in what behaviors were considered normal and what to watch out for. She gave me practical recommendations to help the cat adjust, and a day later kitty finally came out to eat. It would have been pretty impossible to get advice like this from my regular vet because their office is always busy. PangoVet was a convenient solution and is always available. Would highly recommend!
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Elizabeth PangoVet is truly a gift to pet owners everywhere. Thank you for what you have made possible!
PangoVet is a lifesaver! Since my cat needs help losing weight but is absolutely traumatized by vet visits, the chance to talk with Dr. Marta Vidal-Abarca via Zoom felt like nothing short of a miracle. Throughout our call, Dr. Marta Vidal-Abarca was exceptionally understanding, compassionate, and knowledgeable, educating me while helping to strategize an effective wellness strategy for my cat. Then, after our call, she followed up via email with additional support…
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John and Nic We highly highly recommend their services to any pet parent.
We cannot thank Dr. Marta enough for all of their support with our dog, and for helping us feel cared for as well in a time of such high stress. We needed after hours support and we live rurally, and were so lucky to have PangoVet. We highly highly recommend their services to any pet parent. Our dog did end up needing to see a vet in the morning and have surgery but it was so helpful to have Dr. Marta walk us through things and help keep us calm. Thank you!
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Rayco I would highly recommend this service to anyone in need of an online vet.
I had a problem with my dog because he accidentally ate some chocolate and I didn’t know what to do, so I was really worried! I managed to book an appointment straight away and got in a call with Dr. Marta. She was very helpful and friendly, she did some calculations and explained that thankfully, my dog wasn’t at risk. Thank you for an amazing service, I feel so much better now. I would highly recommend this service to anyone in need of an online vet. Thank you!
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Nancey Thorough and accurate
In a 20min span I was amazed at the knowledge of the vet, Maja Plastiva. My Petey should be handled better at my vet with the info I received. Not saying my vet is not thorough but the talk with Maja this morning made it clear to me that I needed to be much more aggressive in talking. She had some very good suggestions as to what to ask for. Thank you Maja!
Our Hand-Picked Veterinarian Team
Our team members are a select group of experienced professionals, briefed on the unique details of your issue.
Or learn more about our vets ›-
Dr. Ellen Russell
DVM MPH (Veterinarian)
Ellen has over 12 years of veterinary experience in the United States, primarily caring for companion animals. She is skilled in small animal preventive and internal medicine, diagnostic imaging, and surgery.
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Dr. Paola Cuevas
MVZ
I booked a video visit with Dr. Paola Cuevas MVZ. She listened intently, asked questions, and finally gave me valuable suggestions about which tests to run to narrow down the root of the problem.
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Dr. Maja Platisa
DVM MRCVS (Veterinarian)
Dr. Maja Platisǎ was thorough and compassionate, I’m in the human medical field and her bedside manner was better than 99% of American doctors in my field.
THE PANGOVET EXPERIENCE
Helping Pet Parents in Cardiff Navigate Pet Health Issues
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From anywhere in Cardiff, our experienced veterinary experts help you navigate your pet's health with a 20-minute online video call, where you can ask them any questions you may have.
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Our vet will assess your pet's situation, ask some questions, and provide professional advice.
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We can address your concerns, and offer pet care advice to help you decide the best way to help your pet. We don't prescribe medication at this time.
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Receive a practical care guide and comprehensive report detailing your discussion.
Understanding Pet Care in Cardiff
Cardiff is a compact capital with Welsh countryside and a coastline within easy reach, and a wet, mild climate running through most of the year. That combination shapes day-to-day pet care in some particular ways:
- A damp, mild climate that keeps fleas, ticks and parasites active across much of the year rather than just in summer, and keeps paws and coats muddy after almost any walk.
- Modern waterfront flats with no garden alongside well-used city parks where dogs mix closely, which makes parasite pick-up a year-round consideration.
- Quick access to Welsh countryside and the valleys, where ticks are common, livestock are regularly nearby and dogs need to be under close control on a walk.
- Coastal trips and beach walks within easy reach, where salt water, sea air and sand can irritate skin and ears and upset sensitive stomachs.
Knowing when a symptom is worth worrying about, and when it can safely wait, is one of the hardest parts of being a pet parent in Cardiff. From the City Centre to anywhere else across the city, getting a professional opinion online means you can make that call without heading out in the rain or waiting days for a clinic appointment.
Why Vet Telehealth Works for Pet Owners in Cardiff
Between city traffic, wet Welsh weather and the cost of in-person appointments, getting your pet seen in Cardiff isn't always quick or simple. Loading an anxious animal into the car in the rain is a lot to take on for a worry that might turn out to need nothing more than reassurance.
A PangoVet call is a practical first step, and the written summary you receive afterwards has a use beyond that first conversation. If the vet recommends you follow up at a clinic, you can share the summary with them directly: it sets out what symptoms you described, what questions were asked, and what the next steps are. The in-person vet can then start from a clearer picture rather than beginning from scratch, which saves time and takes the pressure off you to remember every detail. The call is £21.99, no subscription required, nothing to download.
Online advice isn't a replacement for hands-on emergency care. If your pet is seriously unwell or in distress, you should still contact a local in-person vet straight away. For everyday questions, concerns after a countryside walk and peace of mind, though, speaking to a vet from home is often the simplest first step.
Real Vets for Real Pet Issues — Big or Small
78%
Cases resolved with no urgent in-person vet visit required
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Ear & skin infections -
Weight & nutrition -
Eye issues -
Vomiting & diarrhoea -
Urinary problems -
Mobility issues -
Flea & Tick -
Training & behaviour -
Toxin ingestion -
Trauma & injury triage -
Grooming & nail care -
Post-surgery & recovery
Simple, Stress-Free Pet Care
100% Satisfaction Guarantee
Love your call or get your money back
No Subscriptions Required
Only pay when you need a vet
No App Required
No downloads. Just click and join from your browser
Simple Pricing, No Surprises
Convenient, affordable vet care - on your terms.
Pangovet Appointment
A video or audio call with a real vet
£21.99 GBP
One-time payment
Get This DealWhat's included:
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High-quality & secure video call
20 min video call with an experienced veterinarian -
Personalised advice
Get personalised advice from the comfort of your home -
Practical care guide
Receive a complimentary practical care guide for your pet
What to Expect From Your Call
Step-by-step
Preparation Share your pet’s issue
Describe the problem in your own words, including anything that helps the vet understand the situation.
Video chat Chat with the vet
Jump on a live audio or video call where the vet asks questions and gets to the bottom of what’s going on.
Next steps Discussion & next steps
Get a straight answer on what’s happening and a clear plan for what to do after the call.
Please visit your local vet hospital if you need the following or if your pet is experiencing any of these signs
This list isn’t exhaustive. In emergencies, pets need in-person care. While our online vets can help identify emergencies, PangoVet isn’t a substitute for in-person vet visits.
Frequently Asked Questions
How long is a PangoVet consultation?
A PangoVet consultation is 20 minutes on a call with a veterinarian. After the consult, you’ll receive a personalised report via email that covers everything you and the vet discussed and any plans of action for you and your pet going forward.
What is the price of a PangoVet consultation in GBP?
What can I do if I want to send images to the vet from my phone or I don’t know how to upload images in the booking form?
This is not a problem at all; you can always send your images directly to our email account [email protected]. Just remember to write down your name and the name of your pet.
How do I prepare for the PangoVet consultation call?
It’s easy to prepare for your consultation. Just have your device ready. You can join the video call from your phone, computer, or tablet.When possible, we recommend finding a quiet area without a lot of background noise or distraction. You may choose to have your pet accompany you on all, part, or none of the call, but our vets may request to see them depending on the nature of the call.
How do I join the PangoVet consultation call?
Simply click the link we email you! When your appointment starts, your vet will admit you into the private virtual consultation.PangoVet uses a secure, browser-based video platform – no downloads required!You can join the PangoVet video call on your mobile, computer, or tablet.
Do I need to have my video on for the consultation?
No, you do not need to use the video feature in your virtual vet consultation. If you prefer, you can use only audio, though we do recommend you use your video for if your pet is present so we can offer you the best, most comprehensive support.
What can I expect during the call?
Our vets will ask you various questions pertaining to your specific concerns stated in your booking form. They will offer advice, or triage, and can help guide you through whatever the next steps are!
Can PangoVet issue prescriptions?
No — PangoVet doesn’t prescribe medication. In the UK, prescription medicines can only be prescribed by an RCVS-registered vet who has your pet under their care, and many medicines still require a hands-on examination. What we can do is help you understand whether your pet may need medication, what to ask your local vet, and what tests might be worth discussing — so you arrive at the clinic prepared. We can even help you decide whether an in-person visit is needed at all.
Should I go to the vet, or should I do a PangoVet teleadvice call?
For questions about your pets health, including advice on nutrition, behaviour, training, or general medical advice, we are here to help! We offer peace of mind, and can guide you through the process of how to best help your pet, and the actionable steps you can take to keep them happy and healthy!But, PangoVet is not a substitute for an in-person veterinary exam. If your pet is experiencing any life-threatening or emergency situation, please contact your local vet or an out-of-hours emergency vet.
Do you need to see the medical records of my pet?
No, at PangoVet we don’t need your pet’s medical records to have a video call with you and your pet.
How can PangoVet help my pet?
Our service provides veterinary advice, guidance, and triage. We are well-suited to help with your questions on pet health, nutrition, behaviour, and non-urgent illnesses. We have the time to discuss your questions in depth, which cannot always happen during an in-person clinic visit.We can also help you decide when and how urgently a trip to your vet clinic is necessary. And if needed, we can help you find a local vet near you, if you don’t already have one.
What services does PangoVet not provide?
Our vets cannot perform physical tests, make a diagnosis, or prescribe medications.We can provide veterinary advice, guidance, and help you prepare action plans for your pet for health, nutrition, behavioural, and non-urgent illness needs.
What regions is PangoVet not able to provide services to?
Our vets can speak with pet owners right across the UK.
At this time we are unfortunately not able to provide PangoVet services to customers in the following regions:
- Canadian province of Ontario
- Canadian province of British Columbia
This is because of legislation in the above-mentioned regions. We are hoping that they change their legislation soon so that we can provide our services to customers in those regions.
What should I do if I have more than one pet?
We love extended furry families! If you have questions on more than one pet, please book a separate consultation for each pet, so that we have the time to discuss each pet with the individual attention they deserve!
Why do I need to book in advance? Can I do an instant consultation?
We currently take advance bookings at certain times to allow us to best serve as many pets as possible. As we grow, so will our booking options!
What if I can’t find a slot that suits me? Can I book a consultation at a different time?
Of course. Just email us at [email protected] with your preferred time and we will do our best to accommodate your request.
Will my PangoVet consultation call be recorded?
Your call will be recorded for quality and training purposes, and to allow our vets to review your pet’s history, to ensure they can send you the best personalised recommendations possible after the call.
This page was last updated on: 15 June 2026
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